QX Call FAQ

Who provides QX Call Service?

QX Call Service is provided by QX Telecom Ltd. We have been providing telecom services to small businesses since March 2000. QX Call is our service that extends our vast experience in the telecom industry into the residential telephony market. QX Call is designed to maximize the value that you get from international calls by offering a range of different access numbers to most suit your requirements.

For many countries, major cities usually cost less to call than the rest of the country. While many service providers ignore this fact and charge the highest rate for that particular country, we break them down and save you money. While simplifications make things simpler – they do not usually make things cheaper!

QX Telecom Ltd is a company registered in England, Registration Number 3820728. You can contact us at [email protected] (our target response time is 4 hours between 10am and 6pm Mon-Sat and we guarantee to reply within 24 hours during weekdays).

We can also be reached by phone at 0845 198 1865 or the 0800 freephone and geographical landline numbers are provided in the welcome email. Lines are open between 10.00am – 5.00pm Mon-Sat.

What are the access numbers?

The access numbers are:

  • 01635 774 300 (landline and mobile access)
  • 0370 437 0300 (landline and mobile access)
  • 0800 009 1134 (freephone access from landline)
  • 0800 009 1177 (freephone access from mobile)

How do I use the service?

Using the service is simple. Simply follow the steps below:

  • Dial one of the above access numbers. When asked to enter the PIN, enter your Account Number as they are the same.
  • When asked to enter the number you wish to dial, simply dial 00 + Country Code + Telephone Number

You may press ## at any time to make a new call through the same access number (“follow on calls”).

Is there a credit expiry ?

No, there is no credit expiry. However, if there is no activity at all on your account for six months, we reserve the right to close the account and forfeit the credit.

What is the billing increment and minimum charge?

There is no minimum charge. Calls are billed per second increment and are rounded up to the nearest penny.

Further questions?

Please email us at [email protected]